The profit sharing for the FTMO account typically happens on a monthly basis. Traders have the option to request an early withdrawal 14 calendar days after their initial trade on the account. If traders achieve a certain level of profit from their simulated trading on the FTMO account, they can adjust the Profit Split Day up to three times for each payment period, anytime between 14 to 60 days from the commencement of their trading. If a trader does not modify the Profit Split Day within the one-month period, it defaults to the last day of that period, and no further changes can be made in that cycle. For instance, if trading starts on April 1st, the first opportunity for profit sharing is April 15th, with the final chance being 60 days later, on May 31st.

Withdrawals are processed within 1 to 2 business days following invoice approval. FTMO facilitates withdrawals through bank transfers, wire transfers, Skrill, and various cryptocurrencies. However, the range of cryptocurrencies available for withdrawals differs slightly from those accepted for account payments, including:

Bitcoin, Ethereum, Litecoin, Ripple, Bitcoin Cash, and Tether (USDT)

FTMO does not impose any charges on withdrawals. Yet, due to specific regulatory requirements, bank transfers are not possible for payments or withdrawals in countries like Venezuela, Cuba, Sudan, and Ukraine.

There is no minimum profit threshold for receiving a profit share, except it must be sufficient to cover transaction fees. The minimal profit needed for withdrawal is at least $20 for bank transfers and 50$ for cryptocurrency withdrawals, to cover the transaction costs. Regardless of the profit amount, traders are entitled to 80% of it, with 90% available if they qualify under the Scale-up Plan, which also includes a 25% increase in the FTMO Account balance.

Traders can choose to let their profit accumulate in the account, which in turn increases their balance and potential payout. However, it’s important to remember that a 20% cut (or 10% under the Scale-up Plan) will always be deducted.

As for user feedback on withdrawals, FTMO generally receives positive reviews about its payment and withdrawal process, with users highlighting the swift processing times. There are a few isolated cases of dissatisfaction among individual users.

English, German, Spanish, Portuguese, French, Italian, Czech, Japanese, Filipino, Vietnamese, Serbian, Ukrainian, Turkish, Russian, Polish, Arabic.

Email Support

Customers can contact FTMO via email. This is a useful option if you require a formal response to your queries. Responses from support are substantive. The average response time for this communication method is 1-2 days.

Chat Support

FTMO does not offer standard live chat. Company offers a chat option on its official website. To contact customer service, users must choose the language of conversation, provide their email address and first name. Then, they describe their problem and questions and wait for a response from customer service. Experts respond substantively to the questions asked. The average waiting time is 1-2 days.

The high overall rating suggests that many traders have had positive experiences with FTMO in several areas:

• Good Trading Conditions: Favorable spreads and trading conditions.
• Efficient Payouts: Reliability and speed in the payout process.
• Responsive Customer Support: While some have had negative experiences, overall, customer support is often cited as helpful and efficient.
• Educational Resources: Availability of tools and resources beneficial for trader development.
• Professional and Ethical Practices: A general perception of professionalism and ethical conduct in FTMO’s operations.

Consideration of Negative Aspects:

• Technical and System Issues: Technical glitches affecting trading experiences.
• Slippage and Trade Execution: Concerns about slippage and fairness in trade execution.
• Transparency Issues: Some traders have raised issues regarding the clarity and fairness of FTMO’s rules and practices.

The Account MetriX application is integrated into the website’s Client Area, providing traders with a suite of tools and information to track and assess their ongoing trading challenge. Within this web application, traders can access vital details, including:

Current Results, Consistency Score, Objectives, Statistics, Daily Summary.

Furthermore, the Account MetriX app offers a “Useful Links” tab, which provides quick access to resources, including:

• Open Losses: A link to view and manage open trades and their associated losses.
• Scaling Plan: Information related to your scaling plan within the challenge.
• Real Market Conditions: Insights into the real market conditions impacting your trading.
• Trading Objectives: Detailed information on your trading objectives.

Additionally, the “Useful Links” tab includes direct access to other tools and resources:

• Mentor App, Economic Calendar, Trading Journal.

Trading Journal

The Trading Journal app is integrated into the website’s Client Area and serves. This application is designed to streamline the process of documenting and analyzing trading activities.

Key features of FTMO’s Trading Journal include:

• Automated Trade Recording: The Trading Journal automatically captures and stores information about every trade executed on the FTMO platform. 
• Screenshot Attachments: Traders can enhance their trade documentation by attaching screenshots for both entry and exit points. 
• Entry and Exit Strategy Notes: Users have the option to input detailed notes regarding their entry and exit strategies. 
• Trade Comments: Traders can add comments to each trade, enabling them to provide additional insights, observations, or reflections on the trade’s outcome or specific circumstances.

Trade Tags: To facilitate organization and categorization, traders can assign tags to each trade.

Economic Calendar

Economic Calendar is an app integrated in the web site’s “Client Area”. This app shows market-moving events, such as economic indicators and monetary policy decisions. Users can filter that news by day, impact and restrictions as well as choose a time zone. Users also have an option to import it. Source of FTMO’s Economic Calendar is forexfactory.com

Account Analysis is an integrated application found within the “Client Panel” section of the website. This application displays information about trading habits by aggregating all data from a trader’s challenges to develop a range of indicators. These indicators can reveal aspects for optimizing strategies.

The application provides access to a cumulative profit chart, offering detailed data on portfolio value changes over time. Additionally, a pie chart is available, illustrating the distribution of transactions by different financial instrument symbols, allowing for a deeper understanding of the investment structure.

General statistics (Figure 1) are also available on the platform, presenting a compilation of key indicators and data. Furthermore, users can exclude unwanted accounts from the analysis (Figure 2). Consequently, “Trader Analysis” serves as a tool offering insights into transaction history and enabling the analysis of trading strategy.

Statistical App

The Statistical App is an integral part of the website’s Client Area, designed with the purpose of delivering weekly statistics concerning market behavior. Within this web application, users can access a variety of statistical information, including:

Popular and Trending Symbols: These statistics are presented in both tabular and chart formats, offering a clear overview of the symbols that are currently most popular and trending among traders (refer to the image below).

Highest Gain, Highest Gap, and Highest Range: These statistics are available in both absolute and relative values, presented in tabular form. This data provides valuable insights into the highest gains, gaps, and trading ranges observed during the week (refer to the image below).

Interesting Facts: This section features a table showcasing notable records of gaps, trading ranges, and gains. It presents both absolute and relative values and provides timestamps indicating when these noteworthy market events occurred (as illustrated in the image below).

Symbol Analysis: It offers real-time information and analysis for the chosen symbol, with automatic updates occurring every 15 minutes (as demonstrated in the image below).

Margin Calculator

The Margin Calculator is an application integrated into the website’s Client Area. Its primary function is to provide users with information regarding required margin and position value based on a variety of parameters and the current market conditions.

Within the Margin Calculator, users have the flexibility to adjust the following variables:

• Account Type: Choose between standard and swing accounts, each with distinct leverage settings. Additionally, you can opt for an account with custom-set leverage, allowing for a tailored trading experience.
• Account Currency: Select the account currency that aligns with your trading preferences.
• Account Equity: Input your current account equity to accurately calculate margin requirements.
• Position Size: Specify the size of your trading position to assess the necessary margin.
• Symbol: Choose from a range of symbols available on FTMO, ensuring accurate calculations for your selected assets.
• Instrument Price: While the Margin Calculator defaults to displaying the current bid price according to FTMO quotes, you have the flexibility to modify this price to match your specific trading conditions or expectations.

Upon performing the calculation using the Margin Calculator, users will receive a set of information:

• Exchange Ratio: This metric is providing insights into the relationship between the account’s base currency and the chosen trading symbol.
• Maximum Theoretical Position: The Margin Calculator calculates and displays the maximum position size that can be opened on your trading account, considering all relevant parameters and market conditions.
• Position Value: This value represents the current worth of your trading position and is presented in multiple currencies.
• Required Margin: This figure showcases the amount of margin needed to both initiate and sustain your trading position. Like position value, it is presented in all relevant currencies.

Pip Calculator

Pip Calculator is an app integrated in the web site’s “Client Area”. It offers the ability to determine the precise nominal value of a pip (percentage in point) for the selected trading symbol, denominated in your trading account’s currency. The calculation takes into consideration the prevailing market exchange rate and the trading volume specified in lots. It’s important to note that the calculation is based on the bid price. It is also worth mentioning that the pip value calculator is designed exclusively for Forex symbols and may not be applicable to other asset classes.

Symbols & Updates

The “Symbols and Updates” page, accessible in the Client section of the FTMO website, provides traders with market-related information and details concerning specific symbols. This feature serves as a resource for traders seeking up-to-date market insights and specific symbol-related data.

The “Symbols and Updates” page on the FTMO website encompasses two primary web applications:

• Ticker: This feature offers users the ability to access current forex rates and essential information at a glance. It provides current rates for a wide range of financial instruments including currencies, commodities, indices, and cryptocurrencies. Additionally, the Ticker allows users to customize the display of their ticker, focusing only on symbols of particular interest. This customization enhances the efficiency of monitoring market data.
• “Symbol Specifications and Trading Hours” Application: Within this application, traders can access a list of all symbols available for trading on the FTMO platform. The symbols are conveniently categorized according to various asset classes, including Forex, Exotics, Metals CFDs, Cash CFDs, Futures CFDs, Crypto CFDs, and Stock CFDs. Furthermore, a search function is provided, enabling users to quickly locate specific symbols of interest.

Furthermore, traders can access in-depth information about any symbol by simply clicking on it. This detailed information includes contract size, margin percentage, leverage for normal and swing accounts, commission details, commission type, and trading hours.

Mentor App

The Mentor App serves as a tool for fostering disciplined trading approaches by enforcing adherence to personal trading rules and predefined risk limits.

Key Features and Attributes of the Mentor App include:

• Trading Goals Monitoring:
• The app actively monitors and tracks traders’ progress regarding their Trading Goals. This feature ensures that traders remain focused on predefined objectives and milestones.’

Compatibility:

• The Mentor App is seamlessly integrated with commonly used trading platforms, including MetaTrader 4, MetaTrader 5, and cTrader. 

Downloading and Installation: Traders can access the app via a dedicated website (as shown below) and proceed with its installation on their trading platform by copying the content into the platform’s “Data Folder.”

The Mentor App allows traders to configure various parameters for monitoring purposes. These parameters include:

Today’s Maximum Loss, Maximum Loss, Daily Profit Target, Total Profit Target, Daily Volume Limit, Maximum Position Volume, Daily Number of Positions Limit, Limit of Number of Open Positions, Daily Number of Profit Limits, Daily Number of Loss Limits, Minimum Profit from Position, Maximum Loss from Position,

Equity Simulator

The Equity Simulator is an integrated application within the Client Area on the website. Its primary purpose is to facilitate the testing of trading strategies by providing insights into various potential outcomes.Users can manipulate several key variables to tailor simulations to their trading strategies. These variables include:

Capital Allocation, Win Ratio, Reward to Risk Ratio (RRR), Number of Trades per Simulation (Iterations), Number of Simulations (Lines)

Risk Types:

• Risk Percentage: Where risk is defined as a percentage of the capital.Fixed Monetary Risk: Where risk is specified as a fixed monetary amount.

Upon launching the Equity Simulator with the desired variable adjustments, users receive a comprehensive simulation result, which includes:

• Visual Chart: The simulator generates a visual graph representing the simulation process, providing traders with a dynamic overview of how their strategy performs under various scenarios.
• Statistical Table: This table presents key statistics derived from the simulation, offering insight into strategy performance. These statistics include:
  • Minimum Capital: The lowest capital level observed in all simulations.
  • Maximum Capital: The highest capital level observed in all simulations.

Timezone Converter

The Time Zone Converter is an online application integrated into the Client Area. This utility facilitates the conversion of time and dates across different time zones. Key features and capabilities of the Time Zone Converter include:

• Automatic Time Zone Detection: The web application is equipped with an intelligent auto-detection feature. It recognizes and identifies the user’s current time zone.
• Comprehensive Time References: The application provides references to Central European Summer Time (CEST), FTMO platform time, and the local time relevant to individual transactions.
• User-Selectable Time Zone: The Time Zone Converter offers users the option to manually select their preferred time zone.